Return and Refund Policy

Welcome to Our Returns & Refunds Policy!  

At Pearlcove , powered by Cyberlogic Tech Private Limited , your satisfaction is our top priority. We work tirelessly to ensure that every order not only meets but exceeds your expectations. This policy outlines our procedures for returns, exchanges, and refunds, giving you the confidence to shop with us. We encourage you to read through this policy carefully to understand how we handle transactions on our platform.  

Acceptance of Policy Terms  

By visiting our website and placing an order, you agree to abide by the terms outlined in this Returns & Refunds Policy.  

Returns & Refund Process  

To be considered for a refund, products must align with these standards:  

• Original Packaging: Please return items in their unopened, original packaging.  
• Tags Intact: All tags should remain attached.  
• Condition: The item must be unworn and in pristine condition.  
• Processing Time: Refunds are usually processed within 5-7 business days after we receive and inspect the returned items.  

Criteria for Refund Eligibility  

If you're looking to initiate a return, our customer service team is here to help! Please provide your order number, a clear description of your return request, and any relevant documentation. Ensure your contact information is included for any subsequent inquiries. All returned items should be unused, in their original packaging, with tags still attached.  

Refund Processing Time: Refunds are generally issued within 5-7 business days using the original payment method you used for your purchase.  

Partial Refund Conditions: A partial refund may be granted for items returned with minor damages or missing accessories, subject to our evaluation.  

Shipping Costs Policy  

Please note that shipping charges are non-refundable unless the error originated from our side. Regrettably, return shipping costs are not covered by us.  

Conditions for Refund Exemptions  

Certain conditions may prevent items from being eligible for refunds:  

• Personalized Items: Customized accessories cannot be returned unless they arrive damaged or incorrectly packaged.  
• Beauty and Hygiene Products: Items related to beauty or personal care cannot be returned once opened or used due to hygiene reasons.  
• Missing Original Packaging: Items returned without their original packaging or tags will not qualify for a refund.  
• Signs of Wear: Products that show signs of wear or usage beyond normal handling will not be eligible for a refund.  

We appreciate your understanding of our Returns & Refunds Policy. Our aim is to provide a seamless and trustworthy shopping experience for all customers. If you have any questions or require further assistance, please feel free to contact us at [email protected] —we’re here to assist you!